Senior Operational Leadership.
A Team That Builds.
This is not a plan you implement yourself. Michelle leads your operations as your Fractional DOO. A specialist team executes the build. Six months from now, your business runs differently.
Most founders at this stage have tried to delegate. The handoffs came back. The team asked the same questions. The structure was never built to hold what the business had become.
The Legacy Framework™ is not a consulting engagement. Michelle steps in as your Fractional DOO — leading operations, directing the team, and building the infrastructure your business needs at this level.
Your team is capable.
The structure behind them is not.
- You have a team in place — but execution still routes back to you because there is no operational structure holding it.
- Delivery varies across offers and clients depending on who handles it and when. There is no single documented process.
- You have tried to build systems before. They did not hold because no one was leading the implementation.
- You need a partner who builds alongside you — not a plan to implement alone after a strategy call.
Built for founders
at this specific stage.
Established service businesses with consistent revenue, a team in place, and operational complexity that has outgrown the infrastructure it was built on.
- Duration6 Months
- Format1:1 with Michelle + specialist team
- SessionsBiweekly working sessions
- Async supportIncluded throughout
- Entry pointLegacy Map™ recommended first
- SpotsLimited each quarter
You Get Michelle. You Also Get the Team.
Most fractional support gives you one person's time. The Legacy Framework™ gives you a Fractional DOO leading the strategy and a specialist team executing it. The work gets done — not handed back to you as homework.
Michelle Stone
DOO Certified Operations Strategist. Michelle leads every engagement at the strategic level — assessing the full picture, setting priorities, directing the team, and staying accountable for outcomes.
- Holds the operational strategy for the full six months
- Leads every working session directly
- Makes sequencing and build decisions based on your business
- Gives your team a leader to report to who is not you
- DOO Certified — not a generalist, not an OBM
The Specialist Team
Behind Michelle is a trusted team of specialists who execute the build. You do not manage them. Michelle does. You receive the output.
- Systems and workflow documentation built, not just described
- ClickUp architecture set up and configured
- Automations installed and tested
- Content and assets created to support delivery
- Client support processes handled and documented
Operations
Workflow design, process documentation, and operational structure
Systems & Tech
ClickUp builds, automations, platform setup, and tool integration
Client Support
Onboarding coordination, delivery support, and client communication
Marketing Ops
Marketing coordination and campaign support to keep visibility consistent
Content & Design
Visual assets, brand-aligned content, and design support
Six deliverables. All executed by the team.
These are not templates to fill in or plans to implement later. The team builds them inside your business.
Systems Map + 90-Day Plan
A full operational diagnostic and prioritized implementation plan — what needs to be built, in what order, with defined owners and timelines.
Delivery Workflows
Documented client journeys and internal processes for inquiry, onboarding, delivery, and offboarding — consistent across every offer.
ClickUp Architecture
Spaces, lists, views, and naming conventions built to match how your business actually runs — not a generic template dropped into your account.
SOPs & Team Playbooks
Short, usable standard operating procedures your team can follow without asking you first. Built around your specific workflows, not generic examples.
Automations That Work
Intentional automations for handoffs, follow-ups, reminders, and status updates — installed and tested by the team, not handed to you to configure.
Operational Dashboard
A clear view of pipeline, capacity, delivery, and revenue so you can make decisions from data rather than from what feels most urgent right now.
How Six Months Unfolds
Every phase has a defined focus. The team is always building. Michelle is always leading. You always know what is happening and what comes next.
Assess & Plan
Full systems map, quick wins installed, and a prioritized 90-day build plan. You see exactly what needs to change and in what order — and the team starts immediately.
Foundations Built
Tech stack simplified. Delivery workflows documented and live. Core automations installed. The team builds while you lead your business.
Team Structure
SOPs, team playbooks, and ClickUp architecture built so your team can move work without routing every decision back to you. Ownership becomes structural, not personal.
Stabilize & Hand Off
Refinement, team training, and a Legacy Roadmap™ for what comes next. The systems built during this engagement hold long after the engagement closes.
You do not need another strategy document.
You need someone to lead the build.
Michelle leads. The team executes. You run your business.
Apply for the Legacy Framework™From Founders Who've Done the Work
"Within weeks, client delivery was out of my inbox and into systems. I got my evenings back. The team built what I had been trying to build for two years."
"Our delivery finally feels predictable and sustainable. We crossed consistent revenue months without nights and weekends — because the infrastructure held."
"I finally have a dashboard I trust. I can see capacity at a glance and make clean decisions each week. That did not exist before the Framework."
Michelle Stone
Michelle is a DOO Certified Operations Strategist with 15+ years inside complex operations across 10+ industries and 8+ countries. She leads every Legacy Framework™ engagement herself — setting the strategy, directing the team, and staying accountable to you for the full six months.
This is not fractional support where you get a few hours of someone's calendar. Michelle holds the operational leadership role your business needs — and a specialist team executes behind her.
- 15+ Years in Operations Leadership
- DOO Certified Operations Strategist
- Leads every engagement personally
- Army spouse. Mother of five. Built to last.
Common Questions
Applications are reviewed weekly. If it is a fit, you will receive an invitation to a private consult with Michelle to discuss your business, goals, and scope. There is no obligation to move forward after the consult.
The Legacy Map™ is recommended but not required. It gives Michelle a full diagnostic of your business before the build begins — which means Month 1 starts with clarity rather than discovery. For most founders, it is the faster path into a strong Framework engagement.
The specialist team handles the full build — ClickUp architecture, workflow documentation, automations, SOPs, and dashboards. Your role is to show up to biweekly sessions with Michelle, make decisions when decisions are needed, and lead your business. The heavy operational build is not yours to carry.
Biweekly working sessions with Michelle plus light approvals and feedback between sessions. Most founders spend two to three hours per week on the engagement itself. The rest is handled by Michelle and the team.
ClickUp is the primary build environment. Part of the process involves assessing your current tools and deciding what to keep, simplify, or sunset. The goal is never more complexity — it is less. If your existing tools can hold what needs to be built, we will use them.
The final phase includes a Legacy Roadmap™ — a clear picture of what was built, how it runs, and what comes next. Founders who want continued operational partnership can transition into the Legacy Collective™. The systems built during the Framework are yours and are designed to run without ongoing Stone Operations involvement.
Apply for the
Legacy Framework™
Six months. Michelle leading. A specialist team building. A business that runs at the level it should — without the founder holding every piece of it together.
Apply for the Legacy Framework™Applications reviewed weekly · Private consult invitation sent if it's a fit · Limited spots each quarter
Other Ways to Work Together
Every engagement is structured around where your business is right now.
Legacy Map™
2-week strategic audit. The recommended starting point before the Framework — or a standalone engagement for founders who need a clear plan first.
Learn more →Legacy Blueprint™
Cohort program for founders building operational infrastructure with structured guidance and milestones — for those who want to implement alongside a group.
Learn more →Legacy Collective™
Ongoing operational support and partnership for businesses that have completed a primary engagement and want structure maintained over time.
Learn more →